Panel Management

Summary

Promethean was seeing competitors come out with remote device management features and wanted to match that offering. Prior to this project, IT Administrators at school districts were downloading panel firmware updates from the support site, loading them onto a USB drive, and then plugging that USB drive into each panel individually to load updates. It was jokingly called “Sneaker Net”. We could do better, to say the least.

Company

Promethean World

Role

Lead Designer

Timeline

2018-2022

WHAT

Manage panels remotely

WHERE

Online (desktop and tablet) - works with panel app (Android)

WHO

IT Admin (and some techie teachers)

WHY

Initially to compete with MDM systems offered by competitors - later evolved into it’s own product and ecosystem.

Research

Conducted many methods of research to dive into and understand the space as quickly as possible.

Enrollment Counselor Interviews

Competitive Analysis

Existing Personas

School Interviews

Evaluation of existing product

Survey of IT Admins

Published Research

Planning

If we were to update a panel remotely, we would need to also define who has access to which panels. In order to allow for this we need a structure to define each school/district/organization and then populate it with the devices they owned and wanted to manage remotely. We further need to define who is allowed to do what within that group.

Information Architecture

So we created a form the Admin could fill out to establish their organization with Promethean. Once established we needed a point person as our point of contact for that organization. This necessitated an interface where users and their roles could be managed as well.